Privacy Policy

Privacy Policy

White Water Marine Hardware
Effective Date: 1 January 2025

White Water Marine Hardware (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website (whitewatermh.com), engage with our services, or communicate with us, including via SMS messaging through RingCentral.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, shipping and billing addresses, and payment details when making a purchase.
  • Account Information: If you create an account, we collect your login credentials and order history.
  • SMS Communication Data: If you opt-in to receive SMS messages, we collect your phone number and preferences regarding messaging.
  • Technical and Usage Data: When you visit our website, we collect data such as IP address, browser type, device information, and website interaction patterns.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders.
  • Provide customer service and respond to inquiries.
  • Send transactional SMS messages (order updates, shipping notifications, appointment confirmations, etc.).
  • Send promotional SMS messages only with your express consent.
  • Improve website functionality and user experience.
  • Ensure compliance with legal and regulatory requirements.

3. SMS Messaging and Your Choices

By providing your phone number and opting in to SMS communications, you agree to receive messages from White Water Marine Hardware regarding:

  • Order updates and confirmations.
  • Shipping and delivery notifications.
  • Customer service responses.
  • Promotional and marketing messages (if explicitly consented to).

Opting Out of SMS Communications

You can opt out of SMS messages at any time by:

  • Replying STOP to any message received.
  • Contacting us at [Insert Contact Email] to request removal.

Standard message and data rates may apply.

4. Sharing and Protecting Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

  • Service Providers: Third-party partners that assist with order fulfillment, payment processing, and messaging services (e.g., RingCentral for SMS communications).
  • Legal Compliance: When required by law, government authorities, or to protect the rights of our company and users.
  • Business Transfers: In the event of a company sale, merger, or acquisition, your information may be transferred as part of the transaction.

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse.

5. Data Retention

We retain personal data as long as necessary to fulfill our services and comply with legal obligations. SMS records are stored securely and deleted as required by applicable regulations.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt out of marketing communications at any time.
  • Request details on how your information is used.

For any data inquiries, please email [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

9. Contact Us

For questions about this Privacy Policy or your data rights, contact us at:

White Water Marine Hardware
14716 Central Ave. Chino, CA. 91710
info@whitewatermh.com
727.572.8871